Effective Date: August 17, 2026
Last Updated: August 17, 2026
Prime Contracts (“Prime Contracts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers, service professionals, businesses, website visitors, and other users of our platform.
This Privacy Policy explains how Prime Contracts collects, uses, stores, shares, and protects information when you use our website, mobile applications, lead marketplace, professional profiles, messaging tools, payment features, and related services (collectively, the “Platform”).
By accessing or using Prime Contracts, you acknowledge the practices described in this Privacy Policy.
Prime Contracts operates an online lead marketplace that connects individuals and businesses seeking services (“Customers”) with independent contractors, businesses, service providers, and other professionals (“Professionals”).
Customers may use Prime Contracts to submit service requests, locate Professionals, receive quotes, communicate with Professionals, and hire Professionals.
Professionals may use Prime Contracts to create profiles, select services and service areas, receive matching opportunities, purchase or unlock leads, communicate with Customers, and submit quotes.
Because connecting Customers with Professionals is a central function of Prime Contracts, certain information submitted by Customers may be shared with qualified Professionals as described in this Privacy Policy.
The information Prime Contracts collects depends on how you interact with the Platform.
We may collect information directly from you, automatically through your use of the Platform, and from authorized third-party services.
When you create an account, we may collect:
Passwords should be stored using secure authentication and hashing technologies and not as readable plain text.
When a Customer requests a service, Prime Contracts may collect:
This information is used to create and process the Customer's service request and identify potentially appropriate Professionals.
Customer contact information may include:
Prime Contracts may restrict access to certain Customer contact information until a Professional meets applicable Platform requirements, such as purchasing or unlocking the applicable lead.
Customers should not submit sensitive information that is unnecessary for obtaining the requested service.
When a Professional registers with Prime Contracts, we may collect:
Certain Professional information may be displayed publicly on Professional profiles.
Prime Contracts may collect information used to verify Professional credentials, including:
Prime Contracts may use this information to determine whether a Professional qualifies to receive certain categories of leads.
Some credential information may be displayed publicly, including a verification status or badge.
Sensitive supporting documents will not ordinarily be displayed publicly.
Prime Contracts may use information provided by Professionals to verify:
Verification may be performed manually, automatically, through public databases, or through authorized third-party verification providers.
A verification status does not guarantee the quality, safety, legality, or performance of a Professional.
Professionals may purchase credits, leads, subscriptions, or other paid Prime Contracts features.
Payments may be processed through third-party payment processors such as Stripe or another authorized payment provider.
Prime Contracts may receive payment-related information such as:
Prime Contracts does not intend to store complete credit-card numbers, security codes, or other full card credentials when payment processing is handled by an authorized third-party payment provider.
When a Professional purchases or unlocks a lead, Prime Contracts may record:
This information may be retained for accounting, security, dispute resolution, fraud prevention, and Platform administration.
If users communicate through Prime Contracts, we may collect and store:
We may access or review communications when reasonably necessary to:
When Professionals submit quotes or Customers interact with those quotes, Prime Contracts may collect:
Prime Contracts may collect:
Reviews may be displayed publicly.
Users should not include sensitive personal information in public reviews.
When you use Prime Contracts, certain information may be collected automatically, including:
This information may be used for security, analytics, fraud prevention, performance monitoring, and Platform improvement.
Prime Contracts may use location information to match Customers with Professionals who serve their area.
Location information may include:
Users may control certain device-location permissions through their browser or device settings.
Prime Contracts may use cookies and similar technologies to:
Where required by applicable law, Prime Contracts will provide appropriate cookie notices and consent controls.
Users may also control certain cookies through their browser settings.
Disabling cookies may affect some Platform functionality.
Prime Contracts may use information to:
Prime Contracts may use Customer and Professional information to determine which Professionals may be appropriate for a Customer request.
Matching may consider factors such as:
Matching does not guarantee that a Professional will be hired or that a Customer will receive a response.
One of the primary purposes of Prime Contracts is to connect Customers with Professionals.
When a Customer submits a service request, portions of the request may be shown to Professionals who match the project.
Before a lead is purchased or unlocked, Professionals may receive limited information such as:
After an authorized Professional purchases or unlocks a lead, Prime Contracts may provide additional Customer information necessary for the Professional to respond to the request, which may include:
By submitting a service request, Customers understand that information necessary to obtain responses may be shared with qualified Professionals in accordance with the Platform's functionality and this Privacy Policy.
Professionals receiving Customer information through Prime Contracts may use that information only for legitimate purposes related to responding to the Customer's service request and as otherwise permitted by law.
Professionals may not:
Violation of these requirements may result in suspension or termination.
Prime Contracts may share information with companies that provide services necessary to operate the Platform.
These may include providers of:
These providers may access information only as permitted by applicable agreements and law.
Prime Contracts's core business involves providing qualified Professionals access to Customer service requests.
The sharing of Customer information with Professionals for the purpose of responding to a Customer's requested service is part of the marketplace service.
Prime Contracts does not authorize Professionals to purchase Customer information for unrelated data-broker purposes.
Any use of personal information for advertising or other purposes that legally constitutes a “sale” or “sharing” under applicable privacy law will be handled in accordance with applicable legal requirements and user rights.
Prime Contracts may disclose information where reasonably necessary to:
If Prime Contracts undergoes a merger, acquisition, financing, restructuring, bankruptcy, sale, or transfer of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable law.
Prime Contracts uses reasonable administrative, technical, and organizational safeguards designed to protect information.
Security measures may include:
No internet-based system can guarantee absolute security.
Users are responsible for protecting their account credentials.
Prime Contracts retains information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
Certain information may be retained after an account is deleted when required or permitted by law.
Users may request deletion of their Prime Contracts account.
Account deletion may remove or anonymize certain information.
However, Prime Contracts may retain information where reasonably necessary for:
Deleting an account does not necessarily require deletion of information Prime Contracts is legally required or permitted to retain.
Depending on where you live, you may have rights concerning your personal information.
These rights may include the ability to:
Privacy rights vary by jurisdiction.
Prime Contracts will process valid privacy requests in accordance with applicable law.
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Where applicable, Prime Contracts will provide eligible users with required rights concerning access, correction, deletion, portability, and applicable opt-out choices.
Prime Contracts will not unlawfully discriminate against users for exercising applicable privacy rights.
Prime Contracts is intended for adults and is not designed for children under 13.
Users must generally be at least 18 years old to create transactional Customer or Professional accounts.
Prime Contracts does not knowingly seek to collect personal information from children under 13.
If we learn that information from a child was collected contrary to applicable law, we will take appropriate steps to delete it.
Prime Contracts may send transactional communications including:
Transactional messages may be necessary for operation of the user's account.
Marketing emails, where used, will provide applicable unsubscribe options.
If Prime Contracts offers SMS notifications, users may be asked to provide consent before receiving applicable text messages.
Message and data rates may apply.
Users may withdraw consent from optional marketing SMS communications using the instructions provided with those messages.
Consent to receive marketing text messages should not be required as a condition of purchasing unrelated goods or services where prohibited by law.
Prime Contracts mobile applications may send push notifications concerning leads, messages, quotes, account activity, and other Platform events.
Users can manage push notifications through their device settings.
Prime Contracts may contain links to third-party websites.
Prime Contracts is not responsible for the privacy practices of websites or services that it does not control.
Users should review third-party privacy policies before providing information to those services.
Prime Contracts may process account, transaction, device, network, lead, and usage information to identify:
Accounts or transactions may be temporarily restricted while suspicious activity is investigated.
Prime Contracts may use automated systems to assist with:
Where applicable law provides rights concerning certain automated decisions, Prime Contracts will honor those rights as required.
Professional profiles may be publicly accessible and may include:
Professionals should not publish information they do not want publicly accessible.
Prime Contracts may update this Privacy Policy as the Platform, technology, legal requirements, or business practices change.
When this Privacy Policy changes, the “Last Updated” date will be revised.
Where required by applicable law, Prime Contracts will provide additional notice or obtain consent for material changes.
Questions, concerns, account deletion requests, or privacy requests may be directed to:
Prime Contracts
Business Address: [Insert Business Address]
Privacy/Support Email: [Insert Email Address]
Website: [Insert Website URL]
For privacy requests, users may be required to verify their identity before Prime Contracts provides, corrects, or deletes protected account information.
By using Prime Contracts, you acknowledge that you have reviewed this Privacy Policy and understand how information may be processed as described above.
This Privacy Policy should be read together with the Prime Contracts Terms of Service, Refund Policy, and other applicable Platform policies.